WINNING A TENDER

CONTEXT:

After securing a tender for regular and school routes, an interurban operator requested our services. A Tott up partner since 2022, they utilized the tool to ensure a smooth start-up of operations, integrate new routes, and train drivers, ensuring consistent service quality and driver satisfaction. They rate Tott up at 9.6/10.

CUSTOMER PROFILE:

69 vehicles
29 routes
Tott up partner since 2022

ITS CHALLENGES :

The operator had just a few weeks to recruit around 40 drivers and train them on the new routes. To make matters worse, the Transit Authority did not have a precise description of the routes, and some of the stops were poorly geolocated. But fortunately, Tott up was there!

DEPLOYMENT OF TOTT UP

– Training of a key contact to collect GPS points for new routes
– Route creation using GPS points and data from the organizing authority
– Correction and validation by Tott up to ensure routes are educational and accessible
– Implementation of communication tools to encourage immediate driver adoption
– Close monitoring during launch phase
– Network integrated into Tott up in 1 month

RESULTS ANS GAINS:

– Quality routes created, allowing drivers unfamiliar with routes to be guided confidently
– Service quality maintained with fewer route errors and complete coverage of new lines
– Recognized continuity and quality of service
– Driver satisfaction: 9.6/10
– 563 guiding hours from December 2022 to March 2023