URBAN

RESTRUCTURING A BUS NETWORK

 

CONTEXT:

Our client, an urban transport network faced the challenge of restructuring its network while guaranteeing operational continuity and training its drivers. As a Tott up partner since 2023, it deployed our tool to facilitate the transition, thereby improving service quality and driver satisfaction.

 

CUSTOMER PROFILE :

1300 drivers
660 vehicles
75 routes
Tott up partner since 2023

 

ITS CHALLENGES :

– Guarantee operational continuity during the restructuring phase of the network
– Training drivers to limit route errors during the changeover to the new network
– Provide drivers with peace of mind while driving

 

DEPLOYMENT OF TOTT UP

– Import of route data and creation of lines by Tott up
– Appropriation of the tool by the referents before the implementation of the new network: two people trained in the main depot and in-house training given in the other depots
– Implementation of the necessary support and communication tools to encourage immediate adoption of the tool by the operating team

Deployment in 2 phases:

Phase 1: Testing the tool with new drivers using 5 equipments for 6 months
Phase 2: Extension of the tool to all drivers and implementation of the new network with 70 pieces of equipment for 6 months

 

USE OF TOTT UP :

– Integration of the 15 new lines in the network
– Training drivers on the new network during operating time
– Presentation of the tool during the recruitment phase

 

RESULTS AND GAINS:

– Financial savings on training hours
– Quality of service with fewer route errors and better route coverage
– Driver support, with a satisfaction score of 9.3 out of 10
– Spontaneous, daily use by drivers
– Calmed social tensions: support from trade unions
– Network users properly informed of network changes and new frequencies

    Tott up gps de formation pour chauffeurs et operateurs
    TOTT UP MASCOTTE SUCCESS STORIES
    TESTIMONIES

    DRIVERS SAY:

    OPTIMISE

    “Since I've had Tott up, I no longer need to stress about the route, everything I need to know is in the GPS. It's like having someone beside me to guide me. I can concentrate fully on my driving."




    HELP

    “I've been working here for 10 years and knew all the lines perfectly. However, the restructuring of the network had an impact on more than 50% of the lines. That's when Tott up became essential. This tool really supported us during this transition, reassuring us throughout the process, particularly during diversions and the implementation of the new network with new routes for our lines.”

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