INTERURBAN

SUDDEN REPLACEMENTS AND LINE DISCOVERY

 

CONTEXT:

Our client, an interurban network, adopted Tott up in 2020 to handle last-minute absences, ease driver integration, and ensure operational continuity. With targeted training and daily use, Tott up has improved responsiveness and driver satisfaction, with a score of 9.8/10.

 

CUSTOMER PROFILE:

300 drivers
2 main depots and 2 secondary depots
150 regular and school routes
Tott up partner since 2020

 

ITS CHALLENGES:

Replace absences on short notice
Simplify driver integration and precise route tracking
Improve driver retention rates
Ensure better operational continuity

 

DEPLOYMENT OF TOTT UP

– Training of 4 multi-site managers
– Route data imported by Tott up, then enhanced by coordinators
– All depots operational within 3 months
– Close monitoring by Tott up to achieve objectives

 

USE OF TOTT UP:

– Introduction to the tool during initial training, with equipment provided at specific locations
– Spontaneous use by drivers
– Daily use by drivers
– Between 150 and 350 hours of use per month during integration phases

 

RESULTS AND GAINS:

– Driver satisfaction: 9.8/10
– Average of 2 days saved during integration
– Increased support between depots
– Improved organizational responsiveness, recognized by the Region
– Enhanced service quality in tenders

    TOTT UP MASCOTTE SUCCESS STORIES
    TESTIMONIES

    DRIVERS SAY:

    CONFIDENCE

    “Thanks to Tott up, I was able to manage my route better by staying focused on the road. The guidance is clear and allowed me to approach intersections with greater confidence, even on roads I was discovering for the first time.”

    SERENITY

    “Tott up has helped me stay calmer in the city where situations can quickly become stressful. The app guided me with advice, which helped me stay focused without feeling overwhelmed by information.”

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