DRIVER INTEGRATION AND TRAINING

CONTEXT :

Since 2022, an urban transport network has integrated Tott up to streamline driver training and integration, enhance driver retention, and ensure optimal operational continuity. With targeted training and close monitoring, Tott up has halved training times and boosted driver satisfaction, achieving a score of 9.7/10.

CUSTOMER PROFILE :

250 drivers
2 depots
22 routes
Tott up partner since 2022

DEPLOYMENT OF TOTT UP

– Training of 2 key contacts per depot
– Import and enrichment of route data
– Full deployment within 3 months
– Personalized monitoring by Tott up

USE OF TOTT UP :

– Introduction to the tool during initial driver training, with equipment provided at specific locations
– Drivers spontaneously use Tott up
– Daily use by drivers
– Between 200 and 400 hours of use per month during integration phases

RESULTS AND GAINS :

– Training time reduced by 50%, saving €60K annually
– Easier scheduling due to increased driver versatility
– Integration of diversions, special services, shuttles, and tram replacement plans into Tott up, ensuring operational continuity
– Driver satisfaction: 9.7/10